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Bots and automation: enquiries that don’t get lost

We set up the path of a request from the first message to the manager. Less manual copying, faster replies to clients.

Discuss your task Try the demo

Typical scenario

An enquiry flow without manual work

This is the basic scheme. The steps are tailored for each company.

  1. A client sends a request

    On the website, in a Telegram bot or via a Mini App form.

    Before: a call nobody could take

  2. The system saves the request

    The data is validated and stored in one place.

    Before: requests scattered across e-mail, chats and a notebook

  3. The owner gets a notification

    In Telegram or by e-mail — with the contact and the gist of the request.

    Before: the request was noticed a day later

  4. The request is logged in the CRM

    Client card, request source, status and deadline.

    Before: manual copying into a spreadsheet

  5. The manager takes it from there

    Sees the history and knows what to do next.

    Before: “who talked to this client?”

Try it yourself

Demo: a booking bot and the enquiry flow

Book an appointment with the demo bot and watch what the system does meanwhile. No data is sent anywhere.

“Demo” salonbot · online

What the system does

  1. Request saveddata validated and stored
  2. Specialist notifiedin Telegram, with name and time
  3. CRM card createdclient, service, source “bot”
  4. Reminder scheduledfor the client a day before the visit

Demo only. In a real project the scenario, CRM and texts are tailored to your business.

I want a bot like this

The demo needs JavaScript. Scenario: choose a service → day → time → confirmation; the system saves the request, notifies the specialist, creates a CRM card and schedules a reminder.

Telegram

Bots & Mini Apps

Telegram works where your clients already spend their time. The bot takes care of routine steps, and a person steps in when needed.

  • Enquiries and booking

    Choosing a service, date and time, collecting contacts — with a confirmation for the client and a notification for staff.

  • Answers to frequent questions

    Prices, addresses, opening hours, order status. Complex questions go to a manager.

  • Mini Apps

    A catalogue, form or client account right inside Telegram — no app to install.

  • Connection to the website and CRM

    Requests from the bot and the website land in one system.

CRM & processes

Which manual work can be cut

  • Data transfer

    Requests, contacts and comments go into the CRM or a spreadsheet automatically.

  • Reminders

    Staff get a message if a request stays unanswered for too long.

  • Dashboards

    How many requests came in, from where and at which stage — on one screen.

  • AI tools

    Draft replies, request classification, transcription — where it demonstrably saves time. Decisions stay with people.

Automation does not replace sales: it removes routine and losses, while the conversation with the client stays with your team.

End-to-end solutions

When everything works together

  • Website + bot

    The website explains the offer, the bot takes the request and books.

  • Website + CRM

    Every website request becomes a card with a source and an owner.

  • Website + analytics

    You can see which pages and channels bring requests.

  • Digital system

    A set of tools for a specific company process.

Have a task? Let’s discuss how to solve it

Describe the situation in two or three sentences. We will reply with the options and where it makes sense to start.

Discuss a project