Enquiry flow for a construction company
Every request on one board: each has an owner and a response deadline, and overdue ones go to the head automatically. Try it below.
- Task
- Requests come from the website, by phone and through messengers; it is unclear who replies and how many get lost.
- Solution
- All channels flow into one CRM, every request has an owner and a response deadline, and overdue ones go to the head of department.
- Technologies
- CRM, webhooks, Telegram notifications, reporting dashboard
Live prototype
Work with the board
The CRM board prototype needs JavaScript: dragging requests between stages, a first-response timer, escalation of overdue requests and a summary.
Requests and owners are demo data. Time is accelerated: 1 second = 1 minute. Drag cards with the mouse or move them with the ← → buttons.
How it works
What makes the solution strong
One entry point for every channel
Website, phone, messengers — every request becomes a card with its source.
Response deadline
A new request waits a limited time for a reply; the timer is visible to the whole team.
Escalation
An overdue request goes to the head automatically — nothing gets lost silently.
A summary on one screen
How many requests, how many overdue, how fast we respond.
- What to measure after launch
- Time to first response, share of overdue requests, conversion from request to site visit and contract.
Have a task? Let’s discuss how to solve it
Describe the situation in two or three sentences. We will reply with the options and where it makes sense to start.